Stories from real customers

Israel Diaz

Stepping into the facility today I was unsure if I was going to walk away with a new vehicle but I had high hopes after meeting up with Braden Tidwell at casa autoplex I felt even more hope and confidence he walk me through the process and made sure everything was nothing short of fantastic I’m truly grateful for Mr Tidwell and his outstanding customer service and he’s truly a professional as well as his partner thank you definitely recommend these pros!

Andrea Sanchez

Amazing experience!!! Braden, Richie, Miguel, and all of the pre-owned staff were phenomenal. Super knowledgeable and caring. Very adamant about getting your business and willing to work with you to do so! Couldn’t recommend them more.

Christine Shelsea

Traded in my old car for a new one at the Honda dealership and was helped by Braden. He made the process easy, listen to what I was saying, and explained everything in detail, then worked with me to get the car I wanted at a budget that fit my needs. Found a small scratch on my car of interest and it was fixed ASAP with no trouble. Transitioning to this new car was smooth and I'm very happy with my purchase.

Clifford Carey

Needed an oil change from a long trip. They got me right in as a walk-in customer. Very clean and attractive dealership and repair/service. They pointed out repairs needed.

Guico.749

I would like to express my gratitude to Cristian Rosales and Gabriel Silva at Casa Autoplex for the outstanding customer service they provided during my first vehicle purchase. They were incredibly patient and helpful, taking the time to assist me in finding the best deal possible. They guided me through the entire process and ensured that I would leave with a car, no matter what. I am very appreciative and highly recommend them to anyone who feels uncertain about buying a car from a dealership.

Leonor Aranda

Braden Tidwell is very knowledgeable and helpful with the purchase of a new vehicle from CASA Hyundai.

Deleina Galvan

I had an excellent experience at Auto Plex Ford, thanks to Hector Crosby and his team! He went above and beyond to help me find a great deal and made the entire process smooth and enjoyable. I truly appreciate his professionalism, patience and dedication. Highly recommend working with him if you're looking for a hassle-free car buying experience. Thanks again for all your help!

Nikkee Johnson-Clees

All I can say is my experience was outstanding… RICH ( 5 star employee hands down) went above and beyond to help us. If you go to Casa, looking for a vehicle or are needing any kind of help - you wont find anyone better than him. Best outcome & service ever ! All the discounts were just a bonus….

Bob Videto

Very happy with my new car purchase here a couple weeks ago.

Sandra Rivera

Jeff n Braden where great

Richard Griffin

Very nice and clean great staff parts department A+++

Curt

Eric in parts went way out of his way to find parts for my 01 f-250. I couldn’t find them anywhere thanks Eric

Sterling Hayes

Braden T was able to excellently help me find the vehicle I liked and made sure to help me towards a good price point so I wouldn’t break the bank he was very knowledgeable on the vehicle I wanted and helped me all the way though the process of setting up the car so I could just drive off the lot, Thanks a lot💪

Crys S

I had a fantastic car buying experience at Casa Autoplex. The staff, especially Cristian Rosales, were friendly and knowledgeable, and the process was smooth and pressure-free. The dealership has a great selection of vehicles, and the test drive was informative. The finance team made everything easy. Highly recommend Casa Autoplex!

Aimee Cashion

I recently bought a 2024 Acura Integra from Casa Autoplex. My husband and I had a great experience from the moment we arrived. We were immediately greeted by Cristian Rosales whose cheerful personality made the experience enjoyable. I told him what I was looking for and he knew exactly what to show me. Thank you Cristian for the seamless transaction, I love my car!

Geri Bickham

Braden and Barry with Stephen helped us get a good deal with Houston and I! Much love and appreciation, they worked hard gave much effort even took a couple of times picking out the right vehicle. They really wanted to make it happen today, not tomorrow. Thank you again, customer service is great met us upfront and directed us to earn our business.

Geri Bickham

Braden and Barry with Stephen helped us get a good deal with Houston and I! Much love and appreciation, they worked hard gave much effort even took a couple of times picking out the right vehicle. They really wanted to make it happen today, not tomorrow. Thank you again, customer service is great met us upfront and directed us to earn our business.

Rosa Inostroza

Robert was extremely helpful with my situation and went above and beyond to help me out with purchasing my car. I’m very grateful for his help. His partner Austin was also very helpful and very polite and kind. They always made sure I was ok if I needed anything. Made sure I knew water and snacks were available at any point I wanted. Everyone there is kind and helpful. I Highly recommended anyone looking to purchase a car to check it out.

Jeff Williams

The words for Casa are Integrity, truthfulness and hardest of all to find to find these days - honesty, or “people who stand behind their word.” I recently bought a new car from Jason at Casa Ford. Jason was my type of salesman, he’d pitch in when I needed him, or show me new features, but he didn’t suffocate me and my father. He was almost invisible in the back seat during our test drive, but would pipe up as soon as he could show us something, answer a question, or join in the conversation. For being so young, he presents with that type of old fashioned nice southern charm type of demeanor. He was warm, friendly, and helpful throughout the process. I’d highly recommend him. Negotiations were as smooth as they could be for what they are. But smooth and negotiations together is impressive, we’ve all had those overbearing, verbose, aggressive, slimy dealerships or negotiating and that’s NOT CASA. They were professional at all times, gave me a deal I thought was fair and treated me and my guests like humans and with respect. Where I give them MAJOR props, is in honoring their word. I am an old school guy, so I never accept a dealerships word or a “promise.” I get every single thing we mention on an old fashion We Owe. But with Casa and Jason? Sometimes They did extra, extended a nicety I didn’t even ask for. We had an EV, so there were some new things to go over compared to a traditional purchase, and every time I would worry they wouldn’t come through with their word - I was wrong. I’d call Casa and Jason customer service at its FINEST. Shout out to Andrew a Sales Manager for squaring up loose ends, also being an incredibly nice guy, and not letting things fall through the cracks. I genuinely felt guilty about how many times I had to visit these guys because of special circumstances, and not once did Andrew make me feel unwelcome. Liked my greeting, enjoyed the customer service, LOVE my car, and RESPECT their morals/sales attitude/Integrity. I’ve never been loyal to a dealership at 35 years old and 7 cars in, but I can easily see thinking Casa first for my next buying experience. Remind Sergio he’s not always the smartest guy in the room, and not to misjudge gentle guidance towards the right decision. . Thanks Casa!!!

Mike

I’m exceptionally pleased with the service department and highly recommend them for servicing your Ford. I especially want to thank Marcus for his commitment to customer service. I have been to many dealerships while traveling across the country and Casa Ford is outstanding!!

Anna Chavez

I got to the dealership thinking I wanted a sedan and not really open to anything else. After showing me a few, Bryant saw that I actually might want an SUV. Before starting my search for a new car I knew I wouldn’t be buying anything but a sedan. I was wrong. Thanks to Bryant I am the happy owner of a new little Hyundai! Thank you to Bryant, Braden and Jay for helping me find the little SUV I didn’t know I needed.

Leysa Wagner

Braden Tidwell was extremely helpful in purchasing our new car. He was patient, friendly and knowledgeable. I never felt like we were getting the run around. I appreciated the upfront and quick service. Highly recommended him and his team for a quick and easy purchase!

laura vollmar

Braden, Jay, Jeff gave us outstanding customer service and made buying a car a stress free experience. Everyone was very friendly and made us feel welcome at the dealership. Ten out of ten I would shop here for my next vehicle.

Mercedes Munoz

Bryant Allen at Casa Autoplex, did an amazing job from beginning to end during my recent new car purchase. I contacted Bryant with a very specific Hyundai Tucson trim level and color in mind that was not available in El Paso. He aided in the tracking and arrival of the vehicle and ensured it would make its way to me. He was very knowledgeable in the vehicles technology and features. He was very transparent and helpful during the entire process. Outstanding communication. My only suggestion for improvement would be in regards to detailing. Interior of the car could have been a bit more thoroughly cleaned.